سياسة الاسترجاع و الاستبدال

Return and Replacement Policy Dear Customer, thank you for choosing Print Service Store. We are always keen to provide you with the best products and services. Please review the following return and exchange policy to ensure a comfortable and satisfactory shopping experience. 1. Cancelation of Order or Refund You can cancel your order or refund within two hours of placing the order, provided it has not been shipped or processed. If you wish to change the product to another form, you can contact the sales team via WhatsApp within 3 hours of payment. After 48 hours of completing the order, you can exchange or return the product if it does not match the offer or contains a manufacturing defect. 2. Customized Products Customized products such as (thermal printing, embroidery, or regular prints, themes, table cards, or any special modification according to the customer's request during manufacturing) are not covered by the return and exchange policy. 3. Product Condition upon Return or Exchange The product must be in its original condition, with all labels and packaging intact. The product will be inspected by the relevant department. If the products are not customized as per the customer's request, you can return them within 7 days of purchase, provided they are in their original condition. 4. Damaged or Wrong Product If you receive a product with damage or error from the store during processing, we bear all shipping and replacement costs. If the product is ready-made (non-customized), the customer bears the shipping and return costs in case of exchange for any other reason. 6. Cancelation or Modification of Order after Processing The customer has no right to cancel, modify, or refund the order after the start of processing and preparation. 7. Return and Delivery to Shippn Company The customer is responsible for returning the shipped or replaced shipment to the shipping company, with the necessity of printing the return label sent by us and handing it over to the shipping company within 7 days of issuing the label. After this period, the label will be automatically canceled, and the return process will not be accepted. 8. Customer Delay in Receiving Shipment If the customer delays in receiving their shipment for 7 days after arrival or if delivery is impossible due to the customer, the shipment will be returned to the sender, and the customer bears the shipping fees for reshipping the order. 9. Refunds via Electronic Payment If paid via Visa, Mada, MasterCard, Apple Pay, or Stc Pay, the amount will be refunded to the same card. The process may take from 7 to 14 days depending on the bank or payment intermediary's policy. If paid via installment services like Tabi, Tamara, Mis Pay, or Iman, the amount will be refunded according to the original payment method. If refunding to the same card is not possible, the amount will be refunded to a bank account within Saudi Arabia only. 10. Returned Shipments Due to Delay Shipments returned due to customer delay in receipt will be stored for only 30 days. After that, they will be destroyed. 11. Reporting Wrong or Defective Product If a wrong or defective product arrives, the store must be notified within 24 hours of receiving the shipment to compensate or replace the product. After 24 hours, compensation requests will not be accepted. 12. Costs for International Returns In case of international return, the customer bears all shipping costs to deliver the product to the shipping company in case of defects or errors. 13. Return Procedures Upon receiving the return label, the customer must deliver the product to the shipping company within 7 working days of the label's issuance. After this period, the label will be canceled, and the return process will not be accepted. 14. Refunds The amount will be refunded to your account within 7 to 14 working days after completing the return process. Shipping Fees for Late Receipt If the customer delays in receiving their shipment for 7 days after arrival, or if delivery is impossible due to the customer, the shipment will be returned to the sender. Fees: The customer bears the shipping fees for reshipping the order. If the shipment contains customized products, they cannot be returned or exchanged. If the shipment contains ready-made products, the remaining amount will be refunded after deducting the shipping costs. If the customer is dissatisfied with the product for any reason, they bear all shipping costs for shipping and return, provided the product is unused and in its original condition as received. Return or Shipping Fees after Receipt If the customer wishes to change the item to another form after receiving the order, return and shipping fees will be charged according to the original return and exchange conditions. The product will be replaced or the amount refunded. If shipping was free at the time of order, the shipping cost will be deducted based on the carrier's fees during return or exchange to cover the initial shipping cost.